Use this page as a practical support hub for route data, service notes, documentation, and machine readiness. Track parts, schedule service, and keep every scrubber and sweeper in your fleet running between shifts.
The dashboard is written for supervisors who need support information to be actionable during a shift. A floor machine rarely fails in isolation; symptoms appear through operators, route timing, consumable wear, water handling, and storage habits. By keeping those details together, a team can decide whether the next move is a part, a process change, a battery check, or a deeper service conversation. The goal is to avoid a vague complaint becoming a machine replacement discussion before the simple variables are reviewed.
Record where the symptom appeared, what the machine was doing, and whether the floor condition changed that day.
Review visible wear, debris buildup, water flow, tank seals, and charging behavior before escalating the issue.
Look for differences between shifts, including fill habits, brush changes, and end-of-day cleaning routines.
Send the machine class, route details, and symptom notes so support can focus on likely causes quickly.
Most support decisions are a trade between speed, cost, and downtime. Factory Cat keeps both options visible so a facility chooses with its own constraints in mind rather than defaulting to the most expensive move.
Swapping a worn squeegee, brush, or filter is fast and predictable but adds parts cost on every cycle. Reconditioning or rotating blades stretches the budget yet risks uneven results and a second visit. High-uptime routes usually replace on schedule; lower-priority areas can run the cheaper path.
An in-house tech handles routine wear quickly and cheaply, but deep electrical, drive, or recovery faults can exceed shop tooling and void assumptions about root cause. A dealer callout costs more and may wait on scheduling, while bringing the right diagnostics. The split point is whether the symptom is a consumable or a system.
Holding squeegee, brush, and battery kits on the shelf protects critical routes from a single failure, at the cost of tied-up inventory. Ordering on demand frees that cash but exposes a route to lead time exactly when a machine goes down. Seasonal peaks tip this toward stocking the few parts that strand a route.
Careful charging extends a pack and defers a large spend, but a tired battery quietly shortens every route and masks itself as a runtime complaint. Replacing the pack restores coverage but is a real capital cost. Tracking charge cycles, not guesswork, tells a team which call is honest.
Use the inquiry form to send route details, machine class, and the symptom your operators are seeing.
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